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MAINTENANCE AND SUPPORT

In today’s world, if you let your website go down, you put your business at risk. GENAPORT/STUDIO keeps it at bay by rendering full-cycle customer support services.

We help you deal successfully with all the major maintenance and support challenges:

Business Continuity

It is necessary to ensure the company’s continuous thriving

Expertise

It is not always possible (nor reasonable) to have an in-house support team with the experience you need once in a while

Functionality

The server and operational system need to be functioning fast and bug-free

OUR SERVICES

GENAPORT / STUDIO Customer Support team is continuously educated and trained to address the needs of your business. We offer the following technical support services:

Cybersecurity

GENAPORT / STUDIO helps companies verify the level of security about sensitive data and important information

OS and Server
Migration

Sometimes operational systems and servers do not perform to the utmost. GENAPORT / STUDIO Maintenance and Support specialists can migrate the product to another OS or server to improve performance results.

Third-Party Solution
Maintenance

GENAPORT / STUDIO extends the useful life of 3rd party software well beyond the end-of-life declaration and helps you reduce the TCO and generate a bigger return on your IT investments while still providing the exemplary services your clients deserve.

Task/Bug Tracking Systems Deployment and Customization

Taking the value of reporting and identifying defects into account, GENAPORT / STUDIO specialists can deploy and customize task and bug tracking systems to guarantee fast issue recognition, processing, and reporting.

Software Maintenance and Proactive Support

Our proactive approach lets us warn the customer if a backup is needed, prevent hacker attacks, and foresee other technical problems that can affect your business.

Application
Improvement

Our Support engineers revise the current state of an application, analyze its performance and possible bugs, and work out improvement plans to ensure better functionality of web products.

Performance/
Availability Monitoring

GENAPORT / STUDIO helps companies ensure their Internet products are running well by developing and installing monitoring solutions to prevent break-downs.